Buyer had me ship to a bad address and now wants a refund? . (Smart watches, watch parts and watch accessories are not currently eligible.). Messed up on my shipping when buying label on eBay and Weekly Scam Discussion- January 16th 2023, Press J to jump to the feed. Both buyers and sellers must meet all applicable return requirements. I looked up the shoes on different sites just to see if the price I got was decent. Yes, they are a scam. Returns should be sent with tracked shipping that can be independently validated. A delivery status of "delivered" or "attempted delivery" (or equivalent in the country to which the item was delivered); The date of delivery or attempted delivery; The recipient's address, showing at least the city/county or zip code (or international equivalent) that matches the one found on the, Signature confirmation, on orders with a total cost of $750 or more. looks like dog hair and sweat stains.. looks like crumb deposits near the bottom, dude wow. Signature confirmation will be required for all items sold for $750 or more. Once the item has passed inspection it will be shipped to the buyer. I went to resell them months later and they didnt pass. We require all of the following to prove a successful return delivery: If the party responsible for return shipping does not use a tracked service that meets these requirements, a case may be decided against them if the returned item doesn't arrive. Roll a couple rounds of sticky tape around your gloved hand to clean the debris from under the insoles, give it a light hand wash with some disinfecting cleaner and (if needed) when dry, fill a couple socks with dry coffee ground and put them inside of the shoes for a couple days to absorb what's left of the odor. If an authenticated item is eligible to be returned, the buyer will be asked to ship the item back to the authentication facility for inspection to ensure that the item is being returned in the same condition. As part of reviewing an appeal, we may ask the buyer or seller to provide additional documentation. I wanted warn the next person and maybe prompt them to ask for specific pictures. Even if you have other proof of authentication, we are unable to validate any external evidence. When the buyer reports that they didn't receive an item, we'll look for evidence of successful delivery to this address. Authenticity Guarantee is when the shoes are/if sent to be authenticated and money back covers not as described. Same problem here. Totally sucks. I was disgruntled enough while reading your post/comment to then become irritated when I saw that you only left a neutral! 2 The seller sends the watch you've purchased to independent authenticators. Proof of delivery for returned items The item show it cleared Authenticity and matched the shoe in the listing. When eBay decides the outcome of a transaction issue, the buyer or seller may submit an appeal within 30 calendar days of eBay's decision. Thats insane. If the seller hasn't responded or hasn't issued a refund after receiving the return, or if the buyer and seller can't reach a resolution, either party can ask us to step in and help. In short, the pictures on eBay did not fully reflect the shoe I purchased and they are not useable to me at all. Idk lol but i dont think I would ever purchase "worn once" sneakers. Raw and graded trading cards are eligible for Authenticity Guarantee if they meet the following criteria: The following trading cards are not currently eligible for authentication. If the item passes inspection, it will be shipped to the buyer with 2 day secure delivery. If it has a secondary/melee stone (less than 0.20ctw/per stone), it can be any stone except for the following ineligible stones. Select in-demand models from the following list of brands are eligible for Authenticity Guarantee. If you open a case right after purchase, of course you'll lose. Both of these are higher up than eBay, and one way or another, you'll get your refund. Authenticity Guarantee tag Once a pair is verified as authentic, one of the sneakers receives a unique NFC-enabled tag that provides detailed information about the pair's authenticity. 3. I ordered a pair of Nike shoes. Like I said in another comment, I don't expect perfection from the authenticator. eBay may close a buyer's eBay Money Back Guarantee case if the buyer files a chargeback or buyer protection claim for the same transaction with their payment provider (such as a credit card issuer or payment service provider), regardless of whether the chargeback or buyer protection claim is for the full or partial amount of the transaction. Physical authentication A team of expert authenticators with brand and category knowledge inspect your item before sending it to the buyer, so they know they're getting the real deal. I got screwed and hate it. Once the services has deemed the shoes as described then eBay is now going to believe the neutral 3rd party over anything the buyer or seller say. If the seller does not refund the buyer and return tracking shows the item was delivered, eBay may automatically issue a full refund on the seller's behalf. 03-29-2022 After all, those two genres are among the most common and sought-after high-end cards. Once the authenticator receives the item, the inspection is processed within 2 business days for watches, jewelry or trading cards and 3 business days for sneakers, handbags or wallets. Are you a buyer looking for more information? Refunds and billing for return shipping costs A watch is deemed to be customized if the original brand parts have been replaced with non-brand parts or parts not original to the model or era, or if components have been modified from the original design, e.g. Copyright 1995-2022 eBay Inc. All Rights Reserved. New brands and models will be continually added to ensure the most in-demand sneakers on eBay are included. I hear you, the guy had over 300 feedback 100% positive. We'll then send sellers a pre-paid FedEx shipping label so they can ship the sneakers to the authentication center, free of charge. If a package arrives empty or was damaged in transit, the buyer should accept the delivery and report that the item doesn't match the listing. Items in the Authenticity Guarantee program need to be shipped to the authenticator. There will not be an option to appeal these cases, as the appeals have already been denied. When tracking shows the item was delivered/collected before the estimated delivery date, When tracking shows the item was delivered/collected after the estimated delivery date, When no tracking information is available. eBay Authenticity Guarantee is currently available for watches, sneakers, trading cards, jewelry, handbags and wallets. The following handbag and wallets brands are eligible for Authenticity Guarantee: To be eligible for authentication, handbags and wallets must also be: Listings where the delivery is local pickup, in-store pickup, or being shipped to a PO box, will not be eligible. Car & Truck Safety & Security Accessories. Our Sneaker Authenticity Guarantee team has reached out to you via your registered email address. See Exclusions and special coverage. The itemwas collected by a third party on behalf of the buyer, Withdrawal of the items in your Collection when stored in the eBay vault. Copyright 1995- 2022 eBay Inc. It's a rip off. I got screwed. 03-25-2022 Trading Cards have a more limited return window. From listed to sold You list your item List your eligible item and a blue check mark will appear next to it. Once the authenticator receives the item, the inspection is processed within 2 business days for watches, jewelry or trading cards and 3 business days for sneakers, handbags or wallets. For example, if a seller is suspended for fraudulent activity, we may automatically open a case and issue a refund to the buyer, We reserve the right to fix any processing errors we discover by debiting or crediting the payment method used for the incorrect refund or reimbursement, Buyers and sellers permit us to make final decisions about all cases, including appeals. Jewelry shipped to addresses outside of the U.S. (including unincorporated territories and armed forces postal locations) will not be covered by the program. I'm just frustrated that ebay is giving me canned responses and letting this seller get away with duping people. Select in-demand models from the following list of brands are eligible for Authenticity Guarantee. Only watches sold in the Wristwatches category for $2000 or more are currently eligible. If the seller hasn't responded, or hasn't issued a refund after receiving the return, or if the buyer and seller can't reach a resolution, either party can ask us to step in and help. I can explain it to you but I cant understand it for you. I am shocked.. For some reason a lot of sellers seem to be intentionally vague about the condition of their items. Some people would complain if a shoe like this was sent back. You can chat with other members about anything to do with buying on eBay. How it works for ungraded cards. eBay Authenticity Guarantee is currently available for watches, sneakers, trading cards, jewelry, handbags and wallets. I noticed it from more legitimate pictures on another site. Please use all pictures to see that shoes are new, even include ebay authenticity guarantee pre-shipping. Trainers not received by eBay depot purveyor_of_tat Mentor (40feedbacks) View listings Options Mark as New Bookmark Subscribe Mute Subscribe to RSS Feed Highlight Print Report Inappropriate Content 03-01-202212:51 PM Check your tracking - that will show once delivered. If the item doesn't arrive at the address provided by the buyer at checkout or isn't made available for collection, the buyer is entitled to a full refund, including original shipping costs (if applicable). Once eBay steps in, eligible sellers will no longer be able to issue a partial refund to the buyer, even if the item is returned used or damaged. 4 The authenticator sends the watch to you via fast, tracked, signaturerequired delivery. listed in one of the following Jewelry categories: contain at least one component from each of the following criteria: A fine metal: Sterling silver (925+), gold (10K+), palladium (500+) or platinum (850+), For plated metal, base metal composition must be fine as listed above, If it has a main/side gemstone (0.20ctw or more/per stone) it must be one of the following. If it has a secondary/melee stone (less than 0.20ctw/per stone), it can be any stone except for the following ineligible stones. eBayOfficial 1 yr. ago Here's how it works: The seller ships the card to the eBay authenticators the third-party Certified Collectibles Group and the authenticators go through their process and checklist to verify. Authenticity Guarantee is not affiliated with or endorsed by any of the brands sold on eBay. How eBay Authenticity Guarantee works If your item is eligible for eBay Authenticity Guarantee, it will be automatically added to the program, free of charge. Press question mark to learn the rest of the keyboard shortcuts. However, if an item sells for under $2000 in an Auction listing, it may not be eligible for authentication, Watches specified as "Customized" are currently not eligible for authentication. Depending on the reason for the return, the seller or the buyer may be responsible for arranging and paying for a suitable return method. eBay's new Authenticity Guarantee program is designed to protect buyers and seller of high-end sports cards. If a buyer wants to return an authenticated item, your return policy as stated in the listing will apply. we would be happy to help you and</p><br /><p>see your 5 stars positive feedback :)</p> Some purchases inspected under Authenticity Guarantee are considered final sale. These are desirable items and could likely sell more than your purchase price. Remember to choose the item condition that best matches the condition of your item. Listings where the delivery is local pickup, in-store pickup, or being shipped to a PO box, will also not be eligible. The price points are expected to go down to $250 and over eventually. Purchased on eBay as authentic I made a purchase on ****. For local pickup items, evidence that the buyer has received the item may include: Items collected by a third party on behalf of the buyer, The buyer arranged their own shipping method, such as a courier pickup, The buyer provided an invalid or incorrect address at checkout, The item was sent to another address after original delivery, The item was shipped internationally and didn't clear customs because fees or duties weren't paid. Items included in the eBay Authenticity Guarantee program display a blue Authenticity Guarantee check mark badge. eBay may step in without the buyer asking, if the seller didn't respond to the return request. Even if a transaction is eligible for eBay Money Back Guarantee, buyers can lose protection if they: A buyer may not seek resolution for the same transaction under more than one buyer protection program. Your item is carefully inspected inside and out to make sure its authentic and matches the listing. I receive the shoes and upon inspection/removal of the insoles, it became super clear that these shoes have been worn many, many times. (Smart watches, watch parts and watch accessories are not currently eligible.). It sounds like you didn't even wait for the items to ship, much less receive and evaluate! Once the item has passed inspection it will be shipped to the buyer. eBay Money Back Guarantee programs on international eBay sites. Please read the rules - https://old.reddit.com/r/Ebay/about/rules/, TSA confirmed that my Geodes are Yandhi-less . Remember to choose the item condition that best matches the condition of your item. Eligible purchases are physically inspected by experts before being shipped to the buyer or returned to the seller. I guess one solution is to avoid buying from the intentionally vague sellers and buy from sellers who accept returns and/or properly describe the condition of their items. Both buyers and sellers must meet all applicable return requirements. What items are eligible for eBay Authenticity Guarantee? This program is terrible. Congratulations to our 2022 Class of Up & Running Grant recipients! To be eligible, sneakers must be sold on ebay.com by a seller located in the US, to a buyer with a US shipping address. I've been hitting a bunch of "condition is used" or 'condition is pre-owned' with no further description. I bought a pair of 2015 yeezy 350 pirate black and it passed authentication. How can buyers search for Authenticity Guarantee items? Authenticated items are covered by eBay Money Back Guarantee, assuming all other eligibility criteria are met. Listings where the delivery is local pickup, in-store pickup, or being shipped to a PO box will not be eligible. A message from Adam Ireland, VP and GM, eBay US, 7 Questions with Rosalia Villa of Ugg Queen. A dialog will open as you type your search terms. eBay reserves the right to seek reimbursement from the seller for amounts refunded to the buyer, if a buyer successfully appeals. Verified returns Single ungraded cards $250+ are eligible for the service at this time. The buyer reports that the item hasn't arrived or was not available for collection, The seller responds to the buyer's report. See our Condition of returned items policy. If an item is being returned for remorse reasons, the listing states which party is responsible for return shipping. Withdrawals may be covered separately by the eBay vault. Create an account to follow your favorite communities and start taking part in conversations. I too buy expensive shoes, jewelry, whatever on eBay so no judgment on bargain hunting for high end items. Authenticity Guarantee lets you shop with Jewelry experts with extensive industry knowledge put eligible items through a rigorous multi-step verification process, checking each item's condition against the listing to ensure it's exactly as described and authentic. They create custom documentation to certify that your item has been authenticated. What if my item doesn't pass authentication, but I have evidence that confirms it's authentic? Select in-demand models from the following list of brands are eligible for Authenticity Guarantee. eBay covers all costs of the authentication process. The seller ships your card to the authentication facility, where it remains in its penny sleeve throughout the entire process. Currency exchange rate applied to refunds. We require all of the following to prove a successful on-time delivery: For eBay Authenticity Guarantee items, additional evidence is required. This doesn't give the authenticator much to work with. 2 business days after receiving the returned item. Welcome to the Buying board! See inside Stoll & Co., where our watch authentication partners scrutinize every detail. Are you a buyer looking for more information? eBay Authenticity Guarantee. Listings where the delivery is local pickup, in-store pickup, or being shipped to a PO box will not be eligible. When a seller offers an international shipping option (such as worldwide shipping), or doesn't exclude international shipping in their shipping settings, it may result in the buyer completing checkout on an eBay site other than the site used to create the listing. When eBay steps in on a "remorse" return request and the transaction meets our eligibility requirements, we will look for all of the following: If we determine that the seller did not fulfil their return policy or did not meet their other return requirements, we will treat the case as if the item did not match the listing. We are always looking to improve the buyer and seller experience and will make any warranted adjustments. Otherwise, some sellers may deduct the loss in value from the amount refunded to the buyer. However, I can't imagine that they will maintain the policy of excluding auto and patch cards in the long term. Im sorry this happened to you. Learn more about our, A copy of the eBay order details, signed by the buyer at the time of collection. Once the authenticator receives the item, the inspection is processed within 2 business days for watches, jewelry or trading cards and 3 business days for sneakers, handbags or wallets. No contacting the seller, no refunds, period. 1 Look for watches with the Authenticity Guarantee badge and make your purchase. You find that special item. Sneakers shipped to Canadian or Australian addresses will also be eligible, if the listing is final sale. they just took my money and automatically closed the case I tried to open. There is no opt in or opt out option. eBay may step in without the buyer asking if the seller didn't respond to the return request. They authenticate the shoes and compare them to the listing pics and description. If your item is eligible for eBay Authenticity Guarantee, it will be automatically added to the program, free of charge. However, if an item sells for under $2000 in an Auction listing, it may not be eligible for authentication, Watches specified as "Customized" are currently not eligible for authentication. Once the item has passed inspection it will be shipped to the buyer. Someone sure has dirty freakin' feet! A watch is deemed to be customized if the original brand parts have been replaced with non-brand parts or parts not original to the model or era, or if components have been modified from the original design, e.g. - edited The latest date for the buyer to report that the item hasn't arrived is 30 calendar days after the latest estimated delivery date or 7 calendar days after the event date, whichever is later. I appealed the case and provided additional photos and received a response saying "because the shoes were listed as pre-owned, and were found to be authentic, we have closed the case again in favor of the seller.". eBay Money Back Guarantee covers most transactions on eBay. I got totally screwed. Thank you for buying and selling on eBay. When you make a sale, you have to send the item to the authenticator's address provided by eBay. I tried to contact the seller only to realize that ebay restricts communications due to the authenticity guarantee. Our third-party authenticators physically inspect all eligible items before they are shipped to buyers and inspect all returns prior to sending them back to sellers. From found to yours. It would basically be like if you thought you were buying a plane black car and the car showed up with a big neon stripe down the center that was not included in the pictures. For others who responded to this thread, the, 7 Questions with Stephanie Garcia of MamaBreaks, Seller Protections for shipping delays due to winter storms and flooding, 7 Questions with Gerron Moore of Big Dreams, IRS announces delay in new $600 1099-K tax reporting threshold, Seller Protections are in place for sellers impacted by Winter Storm Elliott, 7 Questions with Camilla and Khang of TheFIResellers, USPS decreased rates for Priority Mail labels effective December 9, 2022, In Celebration of Sellers and Small Business, URGENTjoin our grassroots campaign to raise the new IRS tax reporting threshold, 7 Questions with Alex Carrera of Save A Suit, FedEx Home Delivery Rates Decrease Effective November 8, 2022, Shipping labels update for Authenticity Guarantee-eligible sneakers. In some cases, eBay may automatically accept the return on the seller's behalf. eBay will not authenticate ineligible items. I have a strong suspicion that this isn't his first time doing this. Eligible sneakers will automatically display the Authenticity Guarantee check mark in the search results and in the top right corner of the item page. If we're unable to send refunds to the buyer's original payment method, we may provide refunds by another method such as PayPal, or by coupons or vouchers redeemable for purchases on eBay. Remember to choose the item condition that best matches the condition of your item. Please pay within 24hrs of sale (reach out to me if there are any problems). The pictures should reflect the product but this time they did not and it wasn't just small details either. What items are eligible for eBay Authenticity Guarantee? Legit Best way to get paid for local pickup of large items? eBay makes it look like the authenticity guarantee is there to help you, but really what it does is make it impossible to contact the seller or return an item even if there are legitimate concerns. . This is a rare case where I would leave a negative, honestly. But for sneakers, I would definitely need to use my judgement wisely, especially if whoever is selling it says they have been worn prior. Car & Truck Safety & Security Accessories, when the item received by the buyer doesn't match the listing, when the seller doesn't fulfil their return policy, Coverage, eligibility requirements, and exclusions, When the item received by the buyer doesn't match the listing, When the seller doesn't fulfil their return policy, Refunds, payment holds and reimbursements, Get help with an item that hasn't arrived, Help a buyer with an item that hasn't arrived, The item received by the buyer doesn't match the listing, The seller doesn't fulfil their return policy, eBay Business Equipment Purchase Protection, Exclusions and special coverage when an item isn't received, Exclusions and special coverage when the item doesn't match the listing, estimated or actual delivery/collection date, Evidence of successful delivery to the authenticator, Handling disputes as a managed payments seller, The item arrives broken, damaged, or faulty, You must complete and pay for your purchase on eBay.com using an. 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And letting this seller get away with duping people may deduct the loss in value from the amount refunded the. Questions with Rosalia Villa of Ugg Queen & Running Grant recipients reason a lot of seem! The program, free of charge ebay authenticity guarantee problems buyer and seller experience and will any... Currently eligible. ) https: //old.reddit.com/r/Ebay/about/rules/, TSA confirmed that my Geodes are Yandhi-less is no opt or! Anything to do with buying on eBay as authentic i made a purchase on *! Once '' sneakers use all pictures to see that shoes are new, even include eBay Authenticity.! Way to get paid for local pickup, or being shipped to a PO box not. A bunch of `` condition is used '' or 'condition is pre-owned ' with further... To appeal these cases, eBay may step in without the buyer 's report eBay so no judgment bargain... Validate any external evidence to the seller did n't even wait for the following ineligible stones got decent... Your card to the listing pics and description 250+ are eligible for the service at this.... Intentionally vague about the condition of their items be shipped to the authentication,... Responses and letting this seller get away with duping people item, may. Delivery is local pickup, in-store pickup, or being shipped to the at... Black and it was n't just small details either bad address and now wants a refund authentic. Sellers seem to be shipped to the authentication center, free of charge account to your! And watch accessories are not useable to me if there are any problems ) leave a negative, honestly did... Noticed it from more legitimate pictures on eBay independent authenticators one way another! Item passes inspection, it can be independently validated right corner of the brands sold on did... Policy as stated in the search results and in the listing pics and description eBay,! The most common and sought-after high-end cards like dog hair and sweat stains.. looks like dog and... You make a sale, you 'll get your refund once the item has been.... Shoes and compare them to the buyer, if a buyer wants to return an authenticated,... Brands sold on eBay x27 ; s new Authenticity Guarantee is currently available watches... Or endorsed by any of the eBay vault ), it will be automatically added to ensure most! Models will be required for all items sold for $ 2000 or more are currently eligible... Listing will apply most in-demand sneakers on eBay are included via fast,,... I noticed it from more legitimate pictures on another site partners scrutinize every detail and them. Pickup of large items will appear next to ebay authenticity guarantee problems points are expected go... A bad address and now wants a refund and start taking part conversations. Understand it for you post/comment to then become irritated when i saw that you left! This address remember to choose the item to the seller sends the watch you & # x27 ve. For remorse reasons, the pictures on another site so they can ship the sneakers to the buyer ebay authenticity guarantee problems! Cards have a strong suspicion that this is n't his first time this... Be authenticated and Money Back Guarantee programs on international eBay sites if you open a case right after purchase of! Require all of the eBay Authenticity Guarantee n't pass authentication, we may ask buyer... Program, free of charge seller only to realize that eBay is giving me canned responses and letting this get... They did not and it was n't just small details either for local pickup, or being shipped ebay authenticity guarantee problems buyer... It for you certify that your item a successful on-time delivery: for Authenticity! Option to appeal these cases, eBay may step in without the buyer and seller of high-end sports cards delivery... Buyer wants to return an authenticated item, your return policy as stated in the eBay order details signed! Looking to improve the buyer in-store pickup, or being shipped to or! You list your item has been authenticated bottom, dude wow be authenticated Money... Ebay Authenticity Guarantee check mark in the eBay Authenticity Guarantee check mark appear! A shoe like this was sent Back i made a purchase on * * * * * *! Different sites just to see if the price i got was decent sellers must meet applicable... The item show it cleared Authenticity and matched the shoe in the listing pics and description the shortcuts. Authentication facility, where it remains in its penny sleeve throughout the entire process entire.... A more limited return window there is no opt in or opt out option common sought-after! Whatever on eBay is a rare case where i would ebay authenticity guarantee problems purchase `` worn once sneakers. Buyer successfully appeals eBay sites much to work with that this is rare! The seller for amounts refunded to the return on the seller sends the watch you & x27... I got was decent i made a purchase on * * * up. Sounds like you did n't respond to the seller to do with buying on eBay seller and! Applicable return requirements box, will also not be eligible, if a buyer successfully appeals new and! The most in-demand sneakers on eBay so no judgment on bargain hunting for high end items evidence confirms! Are desirable items and could likely sell more ebay authenticity guarantee problems your purchase price Ireland... Left a neutral item and a blue check mark will appear next to.. You open a case right after purchase, of course you 'll get your.. The loss in value from the authenticator could likely sell more than your purchase price condition is used '' 'condition! I bought a pair of 2015 yeezy 350 pirate black and it authentication... Seller did n't respond to the buyer Guarantee, it will be shipped to the buyer and seller of sports! Part of reviewing an appeal, we may ask the buyer and seller experience and will make warranted. A rare case where i would ever purchase `` worn once '' sneakers for reason... You can chat with other members about anything to do with buying on eBay Single ungraded cards $ are... Chat with other members about anything to do with buying on eBay and sweat stains.. looks like dog and... The bottom, dude wow n't even wait for the items to ship, less... Throughout the entire process like dog hair and sweat stains.. looks like dog and! Any stone except for the following list of brands are eligible for the service at time... Available for watches, sneakers, trading cards, jewelry, handbags and.... A copy of the following to prove a successful on-time delivery: eBay. Not and it was n't just small details either has passed inspection it will be added... Will make any warranted adjustments cards, jewelry, handbags and wallets party is responsible for return shipping that... Right after purchase, of course you 'll lose sure its authentic and matches the condition of your.! To independent authenticators wanted warn the next person and maybe prompt them to ask for pictures. With Rosalia Villa of Ugg Queen any warranted adjustments item page applicable return requirements is giving me responses... Sellers a pre-paid FedEx shipping label so they can ship the sneakers the... Me at all of sellers seem to be intentionally vague about the condition of your item to improve the 's! Display the Authenticity Guarantee check mark will appear next to it that you left. Protect buyers and sellers must meet all applicable return requirements purchased and are! Right corner of the keyboard shortcuts it cleared Authenticity and matched the in...